Sorry from Selfridges.......

I got a nice surpirse last week when I got home from work. Selfridges had responded to our complaint about MAC's rubbish costumer service at the Trafford Centre. They'd left a message on my voicemail and asked that we phoned them back. As it was my fiance in the end, who sent the complaint - he really wanted to speak. After quite a lenghty conversation - where he didn't raise his voice once and did point out that some people were working and not just doing their OWN makeup or gossiping.

Selfridges were really nice about things and ended up sending some goodies through! and on Monday a big box was delievered :)

So this is what was in the box:

1. La Prairie - Skin Caviar Luxe Eye Lift Cream x 2
2. La Prairie - Cellular Revitalizing Eye Gel
3. Clarins - Instant Smooth Perfecting Touch
4. Clarins - HydraQuench Cooling Cream- Gel x 2
5. Clarins - Eyes Contour Balm
6. Giorgio Armani - Fluid Master Primer
7. Giorgio Armani - Fluid Sheer Highlighter
8. Clarins - Instant Eye Makeup Remover
9. Clinique - Mild Facial Soap
10. Clinique - Anit Blemish Solutions
11. Dior - Lip Maximizer

£30 gift voucher - yay ;)

and as it was my fiance who sent the complaint - he was sent some goodies as well (quite funny really cos he is so not into male grooming! but already loves the Giorgio Armani Fortifying serum haha)

1. Giorgio Armani Skin Minerals for men - fortifying serum
2. Armani code samples x 2
3. Clarins Gel Hydratant Mositure Gel for Men x 2
4. Clinique for men - M Lotion daily hydration
5. Clinique for men - Face Scrub
6. Clinique for men - Age Defense for eyes.

Still nothing back from MAC but Selfridges have been great and I'm very happy I contacted them

MAC: Disgraceful Customer Services!

Ok so I know its my Birthday and I'm banned from the laptop for the weekend, but I'm so annoyed and just needed to rant about it now!

So I posted yesterday that my fiance was whisking me off to the Trafford Centre today for a nice treat (I live in Lancaster - so its about an hour there and back! so not just around the corner).

I really wanted to go and get a nice pink MAC lipstick and try the foundations. I'm very fair so wanted to be colour matched!

Got there and went straight to Selfridges and started playing with the lipsticks (I would say there was about 7 staff on the corner and about 5 customers - including me and the fiance). I eventually decided on Angel - Just a perfect everyday lipstick for me!

So at this point I've been there 5 minutes and no-one has asked me if I needed assistance, which ok I do prefer that but I now wanted to get the lipstick and pay for it. Tried to get someones attention but nothing (a girl behind the till just turned her back on us and applied makeup to her already OTT face!!) I was starting to get annoyed at this point!

So not wanting to make a fuss I went back to play with the lipsticks again and see if I could get anyone's attention (the fiance really doesn't cope well in these situations and didn't want to just keep quiet! but as it was my birthday he said he would behave). At this point a young girl walked up to the counter and a blonde shop assistant appeared from nowhere and asked if she wanted any help and proceeded to go through about 20 different lipsticks with her - I'D BEEN THERE FOR ABOUT 10 MINS NOW.

Couldn't stand it any long and off I went to Illamasqua, very angry and upset

I got helped straight away and after pruchasing a new cute lipgloss thought to myself DAMN IT I CAME HERE FOR A DAMN LIPSTICK AND TO TRY THE FOUNDATION AND I WAS AT LEAST LEAVING WITH THE LIPSTICK! ITS NOT EVERYDAY THAT I CAN GET TO A MAC STAND

Got back to the counter and was making sure I was happy with the colour choice. So I was sticking it on my hand and showing the fiance, when the blonde shop assistant (still helping the young girl) pushed my arm out of the way to get a lipstick and got lipstick on my cardigan!!!!! I WAS BEYOND FUMING!!

So fiance thought sod this and opened the storage drawers and found the lipstick for me and we proceeded to the till to be greeted by the girl from earlier who turned her back on us to apply her makeup. She still didn't come to serve us, so the fiance had to go and break up another two having a chat and get one to serve us. He voiced his disgusted but I just wanted to leave at that point.

I just cant believe how bad the customer service was!! and whats worse that it seemed to be just me that was being ignored, as there was never more than a few customers at the counter at one time (I purposely had got there for when the Trafford Centre opened).

I've had some really bad customer service before but this was awful - it felt as though I didn't exist. Problem is I like the products, but no way on earth the fiance is going to take me back there now!

So sorry for the long rant but I just couldn't get over how bad my experience was and too top it off the young girl left with nothing and I was fully prepared to purhcase a foundation, powder and a number of lipsticks today and instead came home with over half my birthday cash left!

Lx